Privacy Policy

At CreativeStudio, your privacy matters. This Privacy Policy sets out how we collect, process, store, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR) and UK data protection law.

1. Who We Are

We are Mupi Prime CreativeStudio, a creative studio based in Portugal. If you have any questions about this policy or your data, you can contact us at support-creativestudio@mupiprime.com.

2. Data We Collect

We may collect and process the following types of information:

Identity Data– such as your name, company, or role when you contact us.
Contact Data– such as your email address, phone number, or address.
Usage Data– information on how you interact with our website and services.
Transactional Data– records of services purchased and payments received.
Cookies & Tracking Data– see our Cookie Policy.

3. Lawful Basis for Processing

We only process your data when legally permitted. Our lawful bases include:

Consent – for optional cookies and marketing communication.
Contract – where data is needed to provide services you purchase.
Legal Obligation – for compliance with invoicing and accounting laws.
Legitimate Interest – e.g. improving our website, ensuring service security.

4. How We Use Your Data

We use personal data to deliver services, manage client relationships, communicate updates, and improve our digital platform. Data will never be sold or rented to third parties.

5. Sharing Your Data

We may share data with trusted third parties only where necessary (e.g. payment providers, analytics tools, or contractors involved in project delivery). All partners are carefully reviewed to ensure GDPR compliance.

6. Data Retention

We retain personal data only as long as necessary: typically for the duration of our contract plus any legal retention periods (e.g. invoices kept for tax compliance). After this, your personal data will be securely erased.

7. Your Rights

As a data subject, under GDPR you have the right to:

Access a copy of the data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to data processing in certain circumstances.
Request portability of your data to another provider.
Withdraw consent for processing (where consent is the lawful basis).

To exercise these rights, please email us at support-creativestudio@mupiprime.com. You also have the right to lodge a complaint with your local Data Protection Authority.

8. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, misuse, alteration, or loss. While no digital system can be 100% secure, we are committed to constant improvement.

9. Updates to this Policy

This Privacy Policy may be updated from time to time. Any significant changes will be clearly highlighted here, with a revised date at the top of the page.

10. Contact

If you have any questions, concerns, or would like to exercise your rights under this Privacy Policy, please email us at: support-creativestudio@mupiprime.com.